Help Center

Support & FAQ

Find answers to common questions about TALON scoring, FORGE matchmaking, billing, and more.

Getting Started

TALON Labs is a govcon intelligence platform with two core products. TALON: Ready evaluates your digital presence using a proprietary 200+ point framework to give you a readiness score. FORGE is a teaming matchmaking platform that connects government contractors based on capability gaps, clearance compatibility, and contracting archetype.

Get your free score at talonlabs.app/score.html. No account is needed — just enter your company website and we'll evaluate your digital presence.

FORGE is the matchmaking platform for govcon teaming. It connects government contractors based on capability complement, clearance compatibility, contracting archetype, and mission alignment — not just NAICS code overlap.

Register at forge.talonlabs.app. A company email address is required — personal email providers (Gmail, Yahoo, etc.) are not accepted.

The readiness gate uses your TALON score to determine your match visibility on FORGE. Higher scores mean more visibility and priority placement when potential teaming partners are searching.

TALON: Ready

The TALON score measures your digital readiness across 200+ checks organized into 10 pillars: UX design, trust and credibility, govcon credentials, acquisition alignment, content marketing, talent and recruiting, social engagement, partner and teaming signals, products and IP, and findability (SEO).

Your score is a weighted composite of your website evaluation and capability statement evaluation. Each pillar carries a different weight based on its impact on govcon success. The result is a percentage score with letter grades (A through F) for each category.

Yes. Fix the gaps identified in your evaluation report, then re-score. Most companies see significant improvement after addressing the high-priority items first. Our reports rank fixes by impact so you know where to invest.

The Take-Out report includes a full 10-pillar breakdown with individual section scores, specific fix recommendations prioritized by impact, audience sub-scores (contracting officer, teaming partner, job seeker, industry), and a downloadable PDF summary.

Re-score after making changes to your website or capability statement. At a minimum, we recommend re-scoring every 6 months to ensure your digital presence stays current and competitive.

Our proprietary methodology combines expert UX analysis with structured evaluation frameworks. The scoring system is built on Nielsen's heuristics, Gestalt principles, WCAG 2.2 standards, and govcon-specific criteria — applied by experienced evaluators, not generic templates.

FORGE Matchmaking

FORGE uses 10-dimension scoring to find your best teaming partners: mission alignment, clearance compatibility, capability complement, teaming model fit, contract vehicle overlap, SOCOM relevance, TALON readiness boost, archetype compatibility, geographic proximity, and past performance alignment.

Archetypes are 6 contracting personality types determined by a 25-question assessment: Anchor (large prime with established vehicles), Specialist (deep niche expertise), Integrator (connects capabilities across teams), Innovator (emerging tech and new approaches), Connector (relationship-driven networker), and Builder (growing company scaling operations).

The Free tier shows 1 match preview. Upgrade to Match Lite ($49/mo) or Match Elite ($99/mo) to see all your matches with full profile details and connection capabilities.

Passive profiles are companies that have been evaluated through TALON: Ready but haven't yet registered on FORGE. Their public evaluation data seeds the match database, expanding the pool of potential teaming partners available to active FORGE users.

Send a connection request with a personalized message explaining your teaming interest. The other company can accept or decline. Once both parties accept, you can exchange additional profile data and communicate directly.

Only your public profile data is visible to other FORGE members. Private vault data (such as detailed financials, sensitive past performance, or proprietary capabilities) requires mutual opt-in — both parties must agree to share before any private data is exchanged.

Your TALON score determines your visibility tier on FORGE:

Below 40%

Blocked

40 – 59%

Developing

60 – 74%

Ready

75%+

Priority

Billing & Subscriptions

  • Free — Basic TALON score, 1 match preview
  • Match Lite — $49/mo, full match list and connection requests
  • Match Elite — $99/mo, priority matching, advanced filters, analytics
  • Bundle — $129/mo, TALON: Ready + FORGE combined
  • Founders Edition — $59/mo locked rate (limited availability)

Go to your Profile tab, select Manage Subscription, and click Cancel. Your access continues through the end of your current billing period.

No refunds are issued for partial billing periods. You can cancel anytime and retain access until the end of your current period.

All major credit and debit cards are accepted. Payments are processed securely through Stripe.

Your tier reverts to Free at the end of your billing period. All your data is preserved. You can resubscribe anytime and restore access to your existing profile and match history.

The Free tier is permanent with limited features — no trial period needed. You can use the free scoring tool and see a match preview indefinitely before deciding to upgrade.

Data & Privacy

Other FORGE members can see your public profile. Private vault data is only shared with your mutual consent — both parties must opt in before any sensitive data is exchanged.

Your data is used to generate matches and improve the platform experience. We never sell your data to third parties. See our Privacy Policy for full details.

Yes. Contact christina@prodxlabs.com to request account deletion. Complete removal takes up to 30 days.

All data is encrypted in transit (HTTPS) and at rest (Supabase). Stripe handles all payment data directly — we never store your credit card information on our servers.

Opportunities & Forecasting

Opportunity data is sourced from the SAM.gov Opportunities API and USASpending.gov, providing real-time access to federal contract opportunities and historical spending data.

We track expiring DoD contracts and match your company's capabilities against upcoming requirements. This helps you identify recompete opportunities early and build teaming relationships before the solicitation drops.

Teaming Intelligence is a premium feature ($199/mo) that shows suggested team compositions for expiring contracts. It analyzes capability gaps in upcoming recompetes and recommends which FORGE members would form the strongest teaming arrangement.

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Response Time

Within 24 hours on business days